A Passion for Service - Workshop

Bill Drury is a man with a passion.  He is on a mission to help businesses create lifetime loyal customers. On Thursday, June 4, 2015 he will present an action-packed 1/2 day seminar with proven strategies and techniques to help everyone in the company win customers and reduce lost sales.

Some disturbing service facts:

FACT: 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them.

FACT: Customers who encounter poor service tell an average of 11 other people about their bad experience.

FACT: 68% of customers who stop doing business with a company do so because of perceived indifference -- nobody cares.

FACT: Courting new business can cost up to five times more than strengthening relationships with current clients.

We've heard fantastic feedback about this program!

Zig Ziglar, America's number one motivator says:

"...Bill has conducted over three hundred seminars for the Zig Ziglar Corporation -- we always got good reviews.  He knows what he is talking about. He has an excellent style of delivery.  Your people and your company will be better off after hearing Bill Drury."